Job Description
Service Desk Engineer
Job Title | Service Desk Engineer
| Division | Technology |
Department | IT | Location | Chennai, Mumbai & Bangalore |
Employment Term | Full Time | Reports to | Team Head |
Roles & Responsibility:
- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Address user tickets regarding hardware, software, and networking
- Creating users, security groups, computer accounts, and GPO policies in AD
- Creating users, security groups in Azure AD
- Configure and Manage Wireless Access Points
- Maintaining and administering computer networks and related computing environments
- Troubleshoot network and wireless connectivity of corporate users.
- Hands-on experience in networking, routing, and switching
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Education Qualification:
Candidate must possess at least a Bachelor’s degree
Experience:
- Minimum 1.5 Years to Maximum 4 years.
Language Proficiency:
English – Extraordinary
Technical Skills:
- Basic knowledge on Windows & MAC OS troubleshooting
- Creating email accounts in O365
- Troubleshoot O365 related issues
- Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
- Thorough understanding of TCP/IP and networking concepts
- Manage file servers and printer servers
- Manage hardware and software assets
- Ability to create accurate network diagrams and documentation for design and planning network communication systems.
- Handling Outlook and Mailbox related issues
- Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Knowledge of application transport and network infrastructure protocols.
- Conduct remote troubleshooting and Customize desktop applications to meet user needs.
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests.
Behavioural Skills:
- Good communication skills (Verbal & Written) and ability to work within a 24×7 support environment.
- Excellent verbal and written communication skills.
