Job Description

Service Desk Engineer

Job Title

Service Desk Engineer

Division

Technology

Department

IT

Location

Chennai, Mumbai & Bangalore

Employment Term

Full Time

Reports to

Team Head

Roles & Responsibility:

- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Address user tickets regarding hardware, software, and networking
- Creating users, security groups, computer accounts, and GPO policies in AD
- Creating users, security groups in Azure AD
- Configure and Manage Wireless Access Points
- Maintaining and administering computer networks and related computing environments
- Troubleshoot network and wireless connectivity of corporate users.
- Hands-on experience in networking, routing, and switching
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Education Qualification:

Candidate must possess at least a Bachelor’s degree

Experience:

Minimum 1.5 Years to Maximum 4 years.

Language Proficiency:

English – Extraordinary

Technical Skills:

Basic knowledge on Windows & MAC OS troubleshooting
Creating email accounts in O365
Troubleshoot O365 related issues
Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
Thorough understanding of TCP/IP and networking concepts
Manage file servers and printer servers
Manage hardware and software assets
Ability to create accurate network diagrams and documentation for design and planning network communication systems.
Handling Outlook and Mailbox related issues
Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Knowledge of application transport and network infrastructure protocols.
Conduct remote troubleshooting and Customize desktop applications to meet user needs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests.

Behavioural Skills:

Good communication skills (Verbal & Written) and ability to work within a 24×7 support environment.
Excellent verbal and written communication skills.

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